All bookings are made by appointment with the option to be called or texted the day before as a reminder. If you are unable to attend please contact the spa by phone, email or text, at least 48 hours in advance. We often have waiting lists and can fill the space. If you are unable to attend and do not contact the spa 48 hours before, you will be charged a NO SHOW fee – the amount of your appointment. As a business, if you are a no show, we are unable to fill the booking and therefore you must cover the loss during that time period.